The Icing on the Customer Service

Two companies are getting letters from me: GEICO and Verizon. GEICO for the outstanding, compassionate, fast service I received after my car accident. Verizon for being the exact opposite of GEICO.

I have been trying to get phone and DSL service since mid-August. They told me the service was working on August 28 but, well, it's not. Numerous phone calls, burning through minutes on my "emergency only" cell phone, later I was offered the icing on the customer service cake...

After being on the phone for over an hour with various Verizon representatives I was transferred to yet another rep who wanted to hear my entire story again. As he accessed my records, he filled the time with this friendly sales pitch: "Are you interested in digital cable?"

Um, sure. Because I don't have a television in the apartment. And because I want to spend the rest of my life waiting for your company to figure out how to hook it up in my apartment.